Privacy Policy

Last updated: January 1, 2026

1. Introduction

Welcome to BlockTix. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Email address
• Account credentials (securely hashed)
• Usage preferences and settings
• Communication history with our support team
• Device and browser information
• IP address and location data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect and defend our rights and property
• With your consent or at your direction
• In connection with a merger, acquisition, or sale of assets

We may share anonymized, aggregated data that cannot identify you personally.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this privacy policy. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve our service based on this information

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Services

Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate data
• Erasure: The right to request deletion of your data
• Restriction: The right to request restriction of processing
• Portability: The right to request transfer of your data
• Objection: The right to object to processing

To exercise these rights, please contact us through our support channels.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our service, you consent to such transfers.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our website. We will respond to your inquiry as soon as possible.